AI helpdesk · managed IT · South Africa

Your customer support, handled.

We give small businesses an AI-powered helpdesk that reads your customer emails, drafts the replies, and lets you send with a single click. Hosted, managed, and supported by Rubikon — all you do is approve.

How it works

Less admin. More business.

01

Email arrives

A customer emails your support inbox. Rubikon catches it instantly.

02

AI extracts & drafts

Our AI reads the message, pulls out order or enquiry details, and writes a reply in your voice.

03

You review & send

Open the ticket, glance at the draft, hit send. Or edit first — you stay in control.

Services

Bundled, simple, no hidden costs.

Essentials

Helpdesk

For businesses ready to stop drowning in email.
From R3,500 / month
  • Branded helpdesk on your domain
  • AI drafts every reply for review
  • Up to 200 customer emails / month
  • Email support during business hours
  • Hosted & maintained by Rubikon
Custom

Full Stack

Multi-channel, multi-team, or specialist needs.
Let’s talk
  • WhatsApp & Instagram intake
  • Multiple inboxes & brands
  • Custom AI behaviour per workflow
  • Local-only AI option (no cloud)
  • Dedicated account manager
Why Rubikon

Built for South African small business.

Self-hosted

Your data lives on hardware we own and manage in South Africa. No US cloud, no third-party data brokers, no exposure.

One bill, one call

Helpdesk and IT bundled. When something breaks, you call us. Not Microsoft, not Google, not the printer guy.

You stay in charge

The AI drafts. You decide. Every customer reply is reviewed by a human before it goes out — we won’t risk your reputation.

Get in touch

Tell us about your business.

Or email us directly at admin@rubikoninc.com